Refund Policy

At GoNature Bio, customer satisfaction is a priority. If you are not entirely satisfied with your purchase, we are here to help with the following refund policy:

1. Eligibility for Refunds

You may request a refund under the following conditions:

  • The product must be returned within 7 days of the purchase date.
  • The product must be unused, undamaged, and in its original packaging.
  • Proof of purchase, such as an invoice or receipt, must be provided.

2. Non-Refundable Items

Certain products are not eligible for refunds:

  • Perishable goods (e.g., food products or organic materials).
  • Items that have been used or are not in their original condition.
  • Products purchased on sale or as part of a promotional offer.

3. How to Request a Refund

To initiate a refund, please contact our customer support team by:

  • Phone: [Insert Contact Number]
  • Email: [Insert Email Address] Provide your order details, reason for return, and proof of purchase.

4. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund:

  • Approved refunds will be processed and credited to your original method of payment within 7-10 business days.
  • If your refund is rejected, we will inform you of the reason and provide further assistance.

5. Shipping Costs

  • If the return is due to our mistake (e.g., wrong or defective product), we will cover the shipping costs.
  • For any other returns, the customer is responsible for the shipping fees.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, return the original item for a refund and place a new order for the desired product.

7. Late or Missing Refunds

If you have not received your refund after the processing time:

  • Check your bank or credit card account.
  • Contact your bank or card issuer for further information. If you still need assistance, please reach out to our customer support.

8. Contact Us

For any questions or concerns regarding our refund policy, you can reach us at:

  • Phone: [Insert Contact Number]
  • Email: [Insert Email Address]
  • Address: [Insert Company Address]